User guidance for the EU Digital Services Act

Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act) (the Digital Services Act) outlines rules for delivering digital services. This regulation requires Pick-Roll to provide additional information about:

• What is not allowed on Pick-Roll
• Measures we take against abuse and how to lift restrictions
• Recommender systems used by Pick-Roll.
• How to contact Pick-Roll.
• Average monthly active recipients of the service in the EU.

For users accessing Pick-Roll within the European Union, this guidance forms an integral part of our Terms of Service.

What is Not Allowed on Pick-Roll

To ensure a secure environment for our users, we prohibit the following activities on our platform:

• Spam: Unsolicited advertising, bulk messaging, or any form of commercial harassment
• Promoting violence: Calls for violence, terrorism, or funding terrorist organizations
• Illegal sexual content: This includes child sexual abuse material (CSAM), bestiality, or non-consensual sharing of explicit content.
• Illegal activities: Actions such as child exploitation, selling illegal goods (e.g., drugs, weapons, forged documents), or sharing personal data to harass or intimidate (doxing).

These examples are illustrative and non-exhaustive.

How We Moderate Content

To counter abuse, Pick-Roll uses a combination of automated systems and human moderation to review public content and process user reports. Our goal is to apply the least restrictive measures to maintain a safe environment, while taking decisive action against malicious content. Restrictions involving critical content are reviewed by human moderators to ensure accuracy and fairness.

Actions We May Take

If we identify policy violations, Pick-Roll may:

• Temporarily or permanently limit certain functionalities of your account, such as your ability to send messages or join public groups.
• Label accounts, bots, or groups involved in impersonation or fraud with “FAKE” or “SCAM” markers visible to all users.
• Remove or delete posts, groups, or accounts involved in severe violations.

Where applicable, users will be notified of restrictions placed on their accounts and provided with guidance to lift them, unless restricted by law. Mistakes will be corrected promptly, with restrictions updated or removed as necessary.

Recommender Systems

Pick-Roll does not use algorithms to amplify trending content. Search results are ranked based on relevance to the query, popularity, and verification status, with localized results prioritized. When exploring groups or channels, users may see suggestions for similar channels based on shared subscribers.

How to Contact Pick-Roll

To reach out to Pick-Roll, you can send an email to support@pick-roll.com.

Reporting Illegal Content

You can report illegal content through the dedicated reporting page. When reporting content under the Digital Services Act, you will need to provide:

1. Your name and contact details.
2. A clear explanation of why the content is illegal.

Incomplete or unfounded reports may be dismissed. Repeatedly submitting fraudulent or baseless reports may result in suspension of notice processing.